Refund Policy

Unused credits are refundable upon request within 14 days of the original purchase date. To be considered unused, the credited balance associated with the purchase must not have been consumed by any capability call.

Consumed credits are non-refundable because the underlying automation service has already been rendered on a per-call basis.

If a capability or hosted workflow fails because of a buygent error, and not because of user input, missing authority, or a third-party outage, the credits consumed for that failed execution will be automatically refunded back to your credit balance.

buygent does not offer subscriptions. All purchases are one-time prepaid credit-pack purchases.

To request a refund for unused credits, email [email protected] with your order ID and the reason for your request.

Approved refunds are processed within 7 business days. After processing, the refund may take an additional 5 to 10 business days to appear on the original payment method, depending on the card issuer or payment provider.

If you believe a charge is incorrect, please contact us first so we can investigate and attempt to resolve the issue quickly.

Unjustified chargebacks may result in suspension of your buygent account.